E-Learning Portal
62 User Interviews Across 13 Divisions & 5 Functions
Redesigning E-learning Portal for
an Indian Conglomerate
Design Challenge
With day-to-day work being the topmost priority any voluntary learning always takes a backseat. It is generally a task to be completed as a formality and hence, lacks the required engagement from the users. The aim is to create a superior learning experience by introducing a new age Online learning System for 15000+ employees across multiple divisions.
Project Duration &
Team Members
12 Weeks
Anvi Dedhia, Ashish Mistry, Bijal Shah, Suruchi Tayshete, Trushank Mistry
Tools
Sketch, Figma, Azure, Illustrator
Role
Design Solution
A New Age Online Learning System for 15000+ employees across multiple divisions (e.g. Auto, Farm, Agri etc.) and functions (Leadership, Manager, Freshers etc.)
Research, Interviews, Info. Architecture, Personas, User Journeys, Design Thinking Workshop, Wireframes, UI
Current Online Portal
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Clean but not intuitive
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Complicated navigation system
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Lacks visual hierarchy
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Complicated non-descriptive jargons/abbreviations used
Design Process
User Interview Findings
62 Interviews across
5 Businesses
6 Functions
01
Contextual
“While I enjoy classroom training but it has to coincide well with my schedule at work, also the subject training suggested by my manager may not be the one I am seeking”
02
Collaborate
“Online trainings are good but whom do I go to if I have questions and genuine queries?? ” There should be some way to connect with experts or mentor regarding the subject matter.
03
Engage & Simplify
“Too many processes to follow if I want to learn myself”, no reminders and notifications”. A lot of learning paths tend to confuse me as there is a lot of content available on each subject matter.
04
Convenience
“I don’t necessarily have a laptop all the time, can it be made available on my phone, Also can I resume it from the place I left it last , in this way I don't have to repeat what I have already completed.”
05
Acknowledge and Motivate
“There should be some certificate/information on course completion, Also I need to know how am I doing against my peers” It is always good to know where you stand amongst the crowd.
Divergence Workshop
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To give a complete understanding of our design approach (methodology and action items) towards building the ideal experience for the learning portal.
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To give insights and key takeaways from the user research activity that highlights the users' key goals and pain points from the learning perspectives and their needs and preferences from a future standpoint.
4 Personas
4
User Journeys
UI Features
(User Interview Findings)
01
Contextual
Calendar view and option to sync and schedule courses with the calendar
03
Collaborate
Instructor details with contact information and option to discuss on a forum
05
Acknowledge and Motivate
Course completion certificate and Leaderboard with other social nudges (e.g. Views, shares and likes)
02
Engage & Simply
Option to seek approval from the course page itself and check alternative time options
04
Convenience
Responsive UI and option to start / pause / resume online courses
Convergence Workshop
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To collaborate and zero in on key emerging themes with the help of card sorting exercise and ideate on the to be journey state that would result in design principles to follow for an enhanced experience.
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To derive a visual design direction for the learning portal experience.
Information Architecture
Task Flows
Design Principles
Engaging
Collaborative
Trendy
What The E-Learning Portal Has To Offer
Why do I want to learn?
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Future Readiness
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Knowledge Gap
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Competition
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Responsibility
What do I want to learn?
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Tech Advancement
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Industry Trends
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Soft Skills
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Strategy
How do I want to learn?
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Engaging Content
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Byte Sized Learning
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Action Projects
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Self - Selected
What excites
me?
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Peer Learning
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Collaboration
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New Knowledge
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Direct Correlation to Results
Creating a Superior Learning Experience
Business value-led
content curation:
Content curated based
on established learning maps, future business needs and employee expectations.
Contextualised &
Personalised:
Contextualised learning to business & functions. Learner-centric delivery based on preferences videos, blogs, podcasts.
Non-linear learning paths
Individual Accountability:
Make it their agenda - Transferring accountability to individuals to steer their own growth and career development
Collaborative and informal learning:
Learning interventions that extend beyond formal training - gamified, social and immersive
Analytics
Driven:
Established content analytics to ensure maximum learning effectiveness through actionable insights
Recognition with career aspirations:
Gamified learning, rewards & recognition & capability building integrated with career development.
Social
Listing:
Learning from channel partners, employees, SMEs
etc. through social listening
Modular and accessible on the go:
Bite-sized interventions are relevant for just-in-time requirements. Customised training nuggets that can be easily accessed via different devices, while on the go.
High Fidelity Wireframes
Web & Responsive UI
My Programs
Blogs & Discussions
Top Picks
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